www.outlookproductions.com.au

Delivery & Tracking Info

Required Delivery Information Delivery Information
The full name, street, correctly, email address, postal code and telephone number. If either the address and telephone number is not correct, you will not get the items, and you will be responsible for the lost.
Delivery options and charges
Shipping your purchases on time is very important for us. To ensure that your purchases will receive as soon as possible, the items are shipped mainly by DHL or EMS. We are glad to offer international shipping to most places in the world.

process time of your order all products will be shipped within 1 business days after your order, subject to the payment verification. , With shipping, you will receive a shipping confirmation e-mail received by the carrier and tracking information to
Note: All orders are processed until Monday to Friday, except holidays. We can not for unforeseen delays, such as holidays or incorrect addresses responsible. And we recommend that someone to accept the package. If you are not signed in a position for delivery at home, we recommend the delivery of parcels to your workplace.

Track Your Order If the order has been sent, we will check the tracking code and express website by email in 48 to 72 hours for the items online.
DHL: http://www.dhl.com/en.html
EMS: http://www.ems.com.cn/english.html
Please note that we only ship your order by ZIP CODE address, no PO -boxes or similar addresses are not available for shipping.

Pick up your order, the delivery time varies depending on where you are located and whether the product you order is immediately on the base. Normally you will get the items within 3-7 business days after you finish placing the order. Please pay attention to your bill at any time. If you have not received your order in 10 days, please contact local post office immediately. You can also contact our customer service team, we will make every effort to serve for you.

Log for delivery a signature for your delivery required. But if you are not available, the couriers of your family members can try. If you and your family members are not available, they will take the package back and send your order the next day.

refuse a consignment f you refuse to sign the order for some reasons or if the package was automatically returned after several times unsuccessfully delivery (by you is not available or you provided a wrong or incomplete delivery address US ), your order is canceled and refund will be paid to the credit card on your order. And 30% of the price of goods provided by you in the account and /> Unfortunately Shipping costs will also not be refunded. Taxes & duties
We currently ship to over 200 countries around the world and most countries allow free trade over the internet and is no customs duty at all to raise small packages in the country.
All items sold in our shop on a Delivery Duty Unpaid basis, which means all relevant duties and taxes may be imposed by some countries. Customers are responsible for any applicable duties or taxes that may be imposed on a delivery in the destination country.
In addition, if you would like to make an exchange, you can would be responsible for the taxes and charges on the replacement item.
7 days to return
We are absolutely confident that you will enjoy a simple exchange or return experience! Redeeming
All products are quality checked and verified before they are sent. If you are satisfied with your purchase for any reason, you can contact us via e-mail. You need to send the photos of the item to our mail box. The email subject should be named with "Order No" so that we can give you a quick answer (Thank you!).
Do you want to make sure that you apply for Returns Merchandise Authorization within 7 days of receipt for exchange or refund. Your timely return of unworn, unwashed, or defective items should include the vendor packaging and tags and must be in the same condition as when it was received. Returns that are damaged, soiled or altered may not be accepted and returned to you.
packing goods will be sent securely. Please enter the following information with your return: bill - name, address, ship - name, address, order number, the reason for the return.
Get your refunds are
Once your return is received and verified by the logistics centers will, your refund automatically processed and applied to your original purchase credit card or original method of payment within 2 days. Please note that depending on the credit card company, it may further 2-10 or more business days after your credit is applied to your account exchange post your Buying
Conversion requests must be made within 7 days of receipt, take the order.
Enter. exchange item and the new model or size in your email to the customer service center The items must be in original condition and unworn as return.
Availability of replacement item is not guaranteed accepted. You will receive an e -mail confirmation after completion of exchange processing.

If you cancel your order to cancel the order and get wish a refund, please contact us immediately. Important information
a) We have tried, as accurately as possible the colors of our products that appear appear on our website. However, as computer monitors, we can not guarantee that display of any color to your monitor be completely accurate.
B) If you are coming in or the position (s) that you ordered us want to exchange the form, you must provide it / them from your local post office. We can not be responsible for lost packages go. Once your return is received and processed, you will be notified via e-mail.
c) We do not accept the return of sales and online Remnants Product (s). If you are dissatisfied with your purchase, you can exchange the items in a different size or color (only valid for the same type that you have purchased).
If you have any further questions or concerns, do not hesitate to contact us. Our loyal customer service team will be always with you.